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I Need Help

Discussion in 'Questions & Queries' started by BIG_A_0501, Jul 3, 2015.

  1. BIG_A_0501
    Offline

    BIG_A_0501 New Minion

    Messages:
    4
    Ratings:
    +0 / 0 / -0
    FR$:
    $15
    i just got facerig and it won't work, every time i click on action a window pops up, and the top says assertion failed, the inside box says,
    Assert fail:
    nIndex >= 0 && nIndex < m_pTextureList->GetSize()

    In file 'c:\2012_svn\dev\src\engine\enginedll\render\TextureManager.h'
    At line 40

    Continue anyway?

    SymInit: Symbol-SearchPath: 'C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\FACERIG\BIN\;.;C:\Program Files (x86)\Steam\steamapps\common\FaceRig;C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin;C:\windows;C:\windows\system32;', symOptions: 210, UserName: 'aaron'
    DbgHelpPath: 'C:\Program Files (x86)\Steam\DbgHelp.dll'
    DbgHelpVersion: '6.2.0'
    OS-Version: 6.1.7601 (Service Pack 1) 0x300-0x1

    ---CallStack---
    59AFADB4 (EngineDll10): (filename not available): public: int __thiscall StackWalker::ShowCallstack(void *,struct _CONTEXT const *,int (__stdcall*)(void *,unsigned __int64,void *,unsigned long,unsigned long *,void *),void *)
    5994F66C (EngineDll10): (filename not available): public: static void __cdecl cDebugSystem::AssertHelper(char const *,char const *,char const *,int)
    5991A728 (EngineDll10): (filename not available): public: class cTexture * __thiscall cTextureManager::GetTexture(int)
    59B0620E (EngineDll10): (filename not available): public: virtual void __thiscall cRenderDX11::AllocateResources(void)
    59BDD71F (EngineDll10): (filename not available): public: void __thiscall cRenderInterface::AllocateResources(int)
    59BDDD2E (EngineDll10): (filename not available): public: int __thiscall cRenderInterface::CreateRender(struct HWND__ *,struct tRenderCfg &)
    59BDDD92 (EngineDll10): (filename not available): public: int __thiscall cRenderInterface::CreateRender(struct HWND__ *)
    00499ABB (FaceRig): (filename not available): (function-name not available)
    003FE000 (FaceRig): (filename not available): (function-name not available)
    003ECE36 (FaceRig): (filename not available): (function-name not available)
    004DBA6E (FaceRig): (filename not available): public: class std::_Init_locks & __thiscall std::_Init_locks:: operator=(class std::_Init_locks const &)
    7719337A (kernel32): (filename not available): BaseThreadInitThunk
    776C92E2 (ntdll): (filename not available): RtlInitializeExceptionChain
    776C92B5 (ntdll): (filename not available): RtlInitializeExceptionChain

    ---ExtraInfo---
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\FaceRig.exe', SymType: '-exported-'
    PDB: 'C:\windows\SysWOW64\ntdll.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\kernel32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\KERNELBASE.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\WRusr.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\msvcrt.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\USER32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\GDI32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\LPK.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\USP10.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\ADVAPI32.dll', SymType: '-exported-'
    PDB: 'C:\windows\SysWOW64\sechost.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\RPCRT4.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\SspiCli.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\CRYPTBASE.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\SHELL32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\SHLWAPI.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\ole32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\PSAPI.DLL', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\WS2_32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\NSI.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\urlmon.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\version.DLL', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\normaliz.DLL', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\iertutil.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\WININET.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\USERENV.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\profapi.dll', SymType: '-nosymbols-'
    PDB: 'C:\windows\system32\OLEACC.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\OLEAUT32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\Secur32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\MSIMG32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\COMDLG32.dll', SymType: '-exported-'
    PDB: 'C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\MSVCP100.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\MSVCR100.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\portaudio_x86.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\WINMM.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\SETUPAPI.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\CFGMGR32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\DEVOBJ.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\d3dx11_43.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\ulsTracker.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\opencv_core249.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\opencv_highgui249.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\AVIFIL32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\MSACM32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\MSVFW32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\AVICAP32.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\opencv_imgproc249.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\opencv_objdetect249.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\liblipsync_rt.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\steam_api.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\CoherentUI.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\d3d9.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\d3d8thk.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\dwmapi.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\WINTRUST.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\CRYPT32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\MSASN1.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\QUARTZ.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\DWrite.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\EngineDll10.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\DDRAW.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\DCIMAN32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\d3d8.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\DINPUT8.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\d3d11.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\dxgi.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\X3DAudio1_7.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\XINPUT1_3.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\D3DX8Dll10.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\libEGL.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\libGLESv2.dll', SymType: '-exported-'
    PDB: 'C:\ there are three buttons at the bottom 1 (exit) 2 (break) 3 (continue) and a check box that says, write full memory dump, i don't know what to do, can someone help?
     
    Last edited: Jul 3, 2015
  2. jujubi
    Cowabunga
    Offline

    jujubi FaceRig Staff FaceRig Staff

    Messages:
    54
    Ratings:
    +9 / 0 / -0
    FR$:
    $171
    Are your GPU and OS DX11 compatible, with up-to-date drivers ?

    Please take a look at this thread about means to deliver the log files :
    http://steamcommunity.com/app/274920/discussions/2/34096318703798146/

    At first glance ( without access to those file) I'd guess there might be a problem with the video card not supporting dx11 ( hardware capabilities) or video card drivers not being updated (if you do not have a dx11 capable gpu you may need to switch to dx9 mode from the launcher settings ) :)
     
  3. BIG_A_0501
    Offline

    BIG_A_0501 New Minion

    Messages:
    4
    Ratings:
    +0 / 0 / -0
    FR$:
    $15
    i put it on dx9 and this pops up. program error

    ERROR: in file Src\VPFrameWork.cpp at line 170 in function cVPFrameWork::InitApp:
    Graphics card doesn't support non-power of two textures!ERROR_EXIT: Program execution suspended


    SymInit: Symbol-SearchPath: 'C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\FACERIG\BIN\;.;C:\Program Files (x86)\Steam\steamapps\common\FaceRig;C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin;C:\windows;C:\windows\system32;', symOptions: 210, UserName: 'aaron'
    DbgHelpPath: 'C:\Program Files (x86)\Steam\DbgHelp.dll'
    DbgHelpVersion: '6.2.0'
    OS-Version: 6.1.7601 (Service Pack 1) 0x300-0x1

    ---CallStack---
    50C7ADB4 (EngineDll10): (filename not available): public: int __thiscall StackWalker::ShowCallstack(void *,struct _CONTEXT const *,int (__stdcall*)(void *,unsigned __int64,void *,unsigned long,unsigned long *,void *),void *)
    50ACECE0 (EngineDll10): (filename not available): public: static void __cdecl cDebugSystem::SendToLogRaiseException(int,char const *,...)
    003C9B99 (FaceRig): (filename not available): (function-name not available)
    0032E000 (FaceRig): (filename not available): (function-name not available)
    0031CE36 (FaceRig): (filename not available): (function-name not available)
    0040BA6E (FaceRig): (filename not available): public: class std::_Init_locks & __thiscall std::_Init_locks:: operator=(class std::_Init_locks const &)
    7711337A (kernel32): (filename not available): BaseThreadInitThunk
    77B592E2 (ntdll): (filename not available): RtlInitializeExceptionChain
    77B592B5 (ntdll): (filename not available): RtlInitializeExceptionChain

    ---ExtraInfo---
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\FaceRig.exe', SymType: '-exported-'
    PDB: 'C:\windows\SysWOW64\ntdll.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\kernel32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\KERNELBASE.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\USER32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\GDI32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\LPK.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\USP10.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\msvcrt.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\ADVAPI32.dll', SymType: '-exported-'
    PDB: 'C:\windows\SysWOW64\sechost.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\RPCRT4.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\SspiCli.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\CRYPTBASE.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\COMDLG32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\SHLWAPI.dll', SymType: '-exported-'
    PDB: 'C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\SHELL32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\ole32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\OLEAUT32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\MSVCP100.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\MSVCR100.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\portaudio_x86.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\WINMM.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\SETUPAPI.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\CFGMGR32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\DEVOBJ.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\d3dx11_43.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\ulsTracker.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\opencv_core249.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\opencv_highgui249.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\AVIFIL32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\MSACM32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\MSVFW32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\AVICAP32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\VERSION.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\opencv_imgproc249.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\opencv_objdetect249.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\liblipsync_rt.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\steam_api.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\CoherentUI.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\d3d9.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\d3d8thk.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\dwmapi.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\WINTRUST.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\CRYPT32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\MSASN1.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\QUARTZ.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\DWrite.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\EngineDll10.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\DDRAW.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\DCIMAN32.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\d3d8.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\DINPUT8.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\d3d11.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\dxgi.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\WS2_32.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\NSI.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\X3DAudio1_7.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\XINPUT1_3.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\D3DX8Dll10.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\PSAPI.DLL', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\libEGL.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\libGLESv2.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\TextureConverter.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\CommonDll10.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\MkModelLib10.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\ImageLib10.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\VCOMP100.DLL', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\ShaderLib10.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\D3DCOMPILER_43.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\d3dx9_43.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\SoundLib10.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\apphelp.dll', SymType: '-exported-'
    PDB: 'C:\windows\AppPatch\AcLayers.DLL', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\USERENV.dll', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\profapi.dll', SymType: '-nosymbols-'
    PDB: 'C:\windows\system32\WINSPOOL.DRV', SymType: '-exported-'
    PDB: 'C:\windows\system32\MPR.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\IMM32.DLL', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\MSCTF.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\steamclient.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\IPHLPAPI.DLL', SymType: '-exported-'
    PDB: 'C:\windows\system32\WINNSI.DLL', SymType: '-exported-'
    PDB: 'C:\windows\syswow64\imagehlp.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\tier0_s.dll', SymType: '-exported-'
    PDB: 'C:\Program Files (x86)\Steam\vstdlib_s.dll', SymType: '-exported-'
    PDB: 'C:\windows\system32\Secur32.dll', SymType: '-exported-
    i'm not that computer savvy but i did put it on dx9, and it did not work, i use a samsung windows 8 computer if that helps.
     
  4. jujubi
    Cowabunga
    Offline

    jujubi FaceRig Staff FaceRig Staff

    Messages:
    54
    Ratings:
    +9 / 0 / -0
    FR$:
    $171
    It looks like your PC, namely your GPU is old or has out of date drivers and can't run FaceRig properly.

    If you have an alternate GPU other than perhaps the integrated one you might be using, switch to that one.
    Also, try updating your drivers. Some users said that after installing SP1 this issue was fixed for them.

    If all of the above doesn't solve it for you, you will either need a new GPU/PC or a refund from Steam.
     
  5. BIG_A_0501
    Offline

    BIG_A_0501 New Minion

    Messages:
    4
    Ratings:
    +0 / 0 / -0
    FR$:
    $15

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